Graphic Centre Frequently Asked Questions

Returns

Graphic Centre Signs makes every effort to ensure that all orders are filled promptly, accurately and are of the highest quality.  All customized products are created and printed especially for you.  Because of this, in most cases, your custom order is not returnable.

However, we can accept returns of customized products that are damaged or defective upon receipt.

The determination of whether a product is damaged/defective, as well as the resolution of claim, is within the sole discretion of Graphic Centre Signs, LLC.

You are responsible for inspecting your order promptly upon delivery.  In the rare event that your product is damaged or defective upon receipt, please send a description with a photo of the alleged damage or defect, along with your invoice number, to sales@graphiccentre.com within three (3) business days of delivery.  Our customer service department will contact you regarding your claim within one to two business days.

Damaged Products: Graphic Centre Signs will determine if the product(s) were damaged upon delivery and decide if a store credit or replacement product is warranted.  For products deemed by Graphic Centre Signs to be damaged before or at time of delivery, you will receive an exact duplicate.  No substitutions allowed.  All damaged products must be returned to Graphic Centre Signs in an unused condition.

Defective Products: Graphic Centre Signs will determine if the product(s) are defective and decide if a store credit, repair or  replacement product is warranted.  For products deemed by Graphic Centre Signs to be defective, you will receive an exact duplicate.  No substitutions allowed.  All defective products must be returned to Graphic Centre Signs in an unused condition.

Category: Returns

Custom vs Stocked

We have a wide selection of stocked 6”x24” sign riders for your convenience.  To see a list of stocked riders, click here.

We also keep a wide variety of stakes, posts, outside frames, folding frames, info boxes, and generic directional signs in stock.

Our custom products are made just for you! Any product containing you name, number, logo, photo, phrase, graphic, or designated color(s) is a custom product.

Discounts

Keep an eye out for special discounts and promotions offered by Graphic Centre Signs, LLC throughout the year!

Category: Discounts

Yes!  Graphic Centre Signs, LLC does offer discounts for ordering 12 or more of the same exact item.  Discounts vary by item and should be reflected in your shopping cart when placing an online order.  If you wish to inquire about special pricing for a bulk order, please call one of our customer service representatives at (985) 626-1642 or 1-800-783-1642.

Category: Discounts

General

Our friendly staff can be reached during office hours at (985) 626-1642 or 1-800-783-1642.

Category: General

Our new location address is:

70301 LA Hwy 1077, Suite 100;  Covington, LA 70433

Category: General

Our office hours are Monday-Thursday from 7:00am-3:00pm and Friday from 7:00am-11:00am.

Category: General

Quality Products

If your product starts to fade, peel or crack, please send a description with a photo of the alleged defect, along with your invoice number, to sales@graphiccentre.com.  Our customer service department will contact you within one to two business days.

Please call one of our helpful customer service representatives at (985) 626-1642 or 1-800-783-1642 if our product fails to meet your expectations.

If you received an incorrect order by fault of Graphic Centre Signs, LLC, please send a description with a photo of the incorrect item(s), along with your invoice number, to sales@graphiccentre.com within three business days of delivery.  Our customer service department will contact you within one to two business days.

Please note that we cannot assume responsibility for errors if the proof was approved for print/production with said errors, including, but not limited to: misspellings, grammar, punctuation, omissions, compliance and color.  For real estate signs, it is the agent’s responsibility to ensure the correct signs are ordered and all proofs are in compliance with Brand and LREC requirements. 

In the rare event that your product is damaged upon receipt, please send a description with a photo of the alleged damage or defect, along with your invoice number, to sales@graphiccentre.com within three (3) business days of delivery.  Our customer service department will contact you regarding your claim within one to two business days.

Damaged Products: Graphic Centre Signs will determine if the product(s) were damaged upon delivery and decide if a store credit or replacement product is warranted. For custom products deemed by Graphic Centre Signs to be damaged before or at time of delivery, you will receive an exact duplicate. No substitutions allowed. All damaged products must be returned to Graphic Centre Signs in an unused condition.

 

Materials

Graphic Centre Signs, LLC offers a wide variety of stakes, hanging posts and outside frames for your convenience.  If you are purchasing a 4’x4’ or larger sign, please ask us about our installation service.  Banners contain metal grommets (at each corner & every 24 inches) and can be secured with zip ties, string/rope/cord etc.

Category: Materials

The graphic below contains our most common stakes for commonly sized signs.  We also offer hanging posts, outside frames, sandwich boards, custom wooden frames and many more custom options to meet your unique.  Please call us at (985) 626-1642 or 1-800-783-1642 if you have any questions.

   

Category: Materials

No. Please order separately.

Category: Materials

Banners are printed on high quality, durable vinyl.  Metal grommets (at each corner & every 24 inches) are included in the cost of your banner.  If you would like additional grommets, or if you need grommets placed at a certain position on your banner, please call us at (985) 626-1642 or 1-800-783-1642.

Category: Materials

Unless a special request is made, all signs are printed on corrugated plastic (coroplast).  Please call our customer service department at (985) 626-1642 or 1-800-783-1642 to request a different material.

If you are looking for an illuminated/LED sign, check out our sister company, LA Sign Maintenance.

Category: Materials

Ordering

All orders are immediately sent to our production department upon submission.  If you requested a proof for your order, and you have not yet approved the proof for print, you may be able to cancel your order.  If you did not request a proof prior to printing, or if you have already approved your proof for print, it may not be possible to cancel your order.  Please call us as quickly as possible and we will check to see if your order has already been printed. (985) 626-1642 or 1-800-783-1642

Cancelled orders may be subject to an art fee if our designers already started working on your proof.  Graphic Centre Signs, LLC reserves the right to determine cancellations, returns and refunds on a case by case basis.

Stocked items, such as real estate sign riders, generic open house directionals, stakes and hardware, can typically be picked up same-day.  Please call us to verify that we have your requested item in stock if you need it immediately (985) 626-1642 or 1-800-783-1642.

For digital printing services, if you have placed a custom order in the past, and you wish to order the EXACT same product (reprints), your order can likely be ready for pick-up within one to two business days of placing a PAID order.   For screen printed products, depending on the amount of colors/layers for your design, allow one to three additional business days for drying time.

First time orders/digital prints are typically ready for pick-up one to two business days after we receive final proof approval. 

The timeline for “new” orders is as follows:  Our production team immediately receives your order once it is paid.  The amount of time it takes our designers to create your custom product varies due to many factors (by the very nature of custom design).  Typically, you should receive a proof within two to three business days of placing a PAID order.   Any orders placed on Fridays, or after 12:00pm Monday-Thursday, carry over to the next business day.

Due to the high variability of custom design services and volume in any given week, Graphic Centre Signs, LLC does NOT guarantee same-week delivery or specific pick-up dates.  We value our customers, big & small!  We do not accept rush orders or accept payment to prioritize a rush order.  That said, if you have a special need, we will make every attempt to help.

Before placing an order for which you have an urgent need, please call one of our customer service representatives at (985) 626-1642 or 1-800-783-1642, and see if we can help!

Graphic Centre Signs will notify you by email, phone or text when your order is complete and ready for pick-up.

Category: Ordering

In order to offer the highest quality products, at a low price, with a quick turnaround time, we require all custom orders to be paid in full at the time they are placed. This allows our designers to maximize their time working for YOU, our valued customer!

Category: Ordering

Our production team immediately receives your order once it is placed. The amount of time it takes our designers to create your custom product varies due to many factors (by the very nature of custom design). Typically, you should receive a proof within two to three business days of placing your order. Any orders placed on Fridays, or after 12:00pm Monday-Thursday, carry over to the next business day.

PROOFS: Please check your proof for errors, including, but not limited to: misspellings, grammar, punctuation, omissions and compliance. Once you approve your proof, we immediately send the artwork to print and no changes can be made. By approving your proof, you have verified that spelling, phone numbers, logos, and all remaining content is correct. You are satisfied with layout, design and proportions. You understand that Graphic Centre Signs is not liable for errors in the final print, nor for charges incurred in re-printing.

Category: Ordering

All orders are immediately sent to our production department upon submission. If you requested a proof for your order, and you have not yet approved the proof for print, you may be able to change your order. If you did not request a proof prior to printing, or if you have already approved your proof for print, it may not be possible to make any changes, edits or corrections to your order. Please call us as quickly as possible and we will check to see if your order has already been printed. (985) 626-1642 or 1-800-783-1642

Category: Ordering

Please check your junk/spam/promotional folders for the confirmation. If you can’t find it, please call us at (985) 626-1642 or 1-800-783-1642.

Category: Ordering

Once you place & pay for an online order, you will receive an order confirmation at the email address you provided at check-out.

Category: Ordering

Once you place a paid order, it is immediately processed and sent to our art department. If you requested a proof, you should receive it via email in two to three business days. Once the proof is approved, it typically takes one to two business days before your order is ready for pick-up. If we have already printed your order in the past, or if you submitted print-ready artwork, the process is faster.

(There are many variables that complicate a timeline from order submission to pick-up/delivery date. Some factors include: whether your submitted artwork is print-ready, if your order is digitally printed or screen printed, how many items your ordered, etc.)

PAYMENT: Payment is due when your order is placed. Proofs are sent upon request, after payment is received in full. Custom design services require a minimum, non-refundable deposit of $35.00, which will be applied to your order when placed. This includes an original proof as well as 3 design edits before design fees apply. Graphic Centre Signs retains the rights to all vector files created by our designers. Vector logo design and/or release fees will be quoted on an individual basis. If you submit artwork to us for print, you certify that you are legally authorized to do so and Graphic Centre Signs is not liable for any suit, claim or demand arising from your reproduction or use of this material.

Category: Ordering

Art, Proofs & Colors

Do you have a Pantone number or CMYK color code already?  If yes, great – that’s all we’ll need to know!  If you need to choose a color or match something previously printed, please call and speak to one of our designers (985) 626-1642 or 1-800-783-1642.

Please note that RGB and HEX values are NOT appropriate for printed materials.

No. Choose one color or 100; the colors of all digitally printed products are limited only by your imagination!

In most cases, Graphic Centre Signs, LLC will not print a sample unless there is a unique circumstance.  If you have a special need to see a sample print, please call one of our customer service representatives at (985) 626-1642 or 1-800-783-1642.

We do not charge a set-up or art fee in most cases.

Under certain circumstances, such as excessive edits, logo creation, heavy photograph editing, etc., a special design fee may be incurred.  We will notify you of any additional fees in advance of proceeding with production.

Unless you have been notified that your design requires a special fee as indicated above, you are allowed 3 edits to a proof before any design fees are incurred.

The digital proof you received is a reasonable likeness to the final printed piece.  This proof represents image, art and text placement.  (Please carefully check your proof for errors in spelling, font type, and layout/general design.)

However, since we cannot control the capabilities and limitations of your monitor, we do not guarantee that your monitor’s display of any color, texture, or detail will be accurate.  Due to color variability and settings in computer and other screen monitors, a digital proof backbit by a computer monitor/smartphone/tablet screen can never match the color and saturation of a physical, printed piece.

For this reason, colors are not guaranteed.  We have no liability if the final, printed piece does not match the color(s) of the digital proof(s) displayed on your device.

If you do not have an official Pantone of CMYK print color, Graphic Centre Signs, LLC HIGHLY recommends choosing your color(s) in person from a swatch that has been printed from our printer.  A sample can be mailed to you if needed.  (This isn’t necessary for screen printed signs or companies/persons with whom we already have printing standards established.)

By placing an order with Graphic Centre Signs, LLC, you agree to these and other printing limitations.

Please see the graphic below for a simplified visual explanation of screen vs print colors:

 

We do not charge a set-up or art fee in most cases.

Under certain circumstances, such as excessive edits, logo creation, heavy photograph editing, etc., a special design fee may be incurred. We will notify you of any additional fees in advance of proceeding with production.

PHOTOGRAPHS: Please send full size (do not crop), print-ready, high resolution jpg (or png if the background is removed and transparent) photo files at minimum 300dpi.  We will notify you if your photograph is not acceptable for print.

LOGOS/GRAPHICS: We accept print-ready vector files in an ai or eps format.  If you do not have your artwork in one of these file formats, please contact the graphic designer that created your logo.  If that’s not possible, please send the largest, highest quality file that you do have and we will contact you if it’s not acceptable for print.

A note about the most common issue we see with logo files:

Please note that Photoshop may be the gold standard in photo editing, however it should NEVER be used for creating logos.  For all of it’s strengths in photo editing (and some might argue for its use in web design), Photoshop is a raster based program with countless limitations when used to create a logo.  Your logo should never be created in a file limited by pixels and resolution.  Logos should always be created as vector files – fully scalable graphics that retain the exact same quality, color and crispness at 2 inches high as they would at 200 feet high.

Please see the informative graphic below for a simplified visual explanation of raster vs vector based files.

 

Yes. By submitting a photo, logo or graphic to Graphic Centre Signs, you certify that you are legally authorized to do so and Graphic Centre Signs is not liable for any suit, claim or demand arising from your reproduction or use of this material.

FOR REAL ESTATE SIGNS: Please note that, in addition to the rules set by the Louisiana Real Estate Commission, some companies have Brand Identity Graphic Standards. We work closely with local brokers to ensure that our standard templates are in compliance with both the law and brand standards, however Graphic Centre Signs cannot be responsible for assuring compliance with the ever-changing rules of the LREC, nor the Brand Standards of real estate companies. It is the agent’s responsibility to ensure the correct signs are ordered and all proofs are in compliance with Brand and LREC requirements.

Also, any changes made to existing templates, however small, may result in your sign violating local law or brand identity standards. We suggest speaking with your broker before requesting changes to your real estate signs, and sharing the sign proof with your broker before giving Graphic Centre Signs print approval.

Graphic Centre Signs is not liable for any fines, suit, claim or demand arising from signage that may violate local laws or brand identity standards.

Pick-Up, Delivery, Shipping & Cancellations

All orders are immediately sent to our production department upon submission.  If you requested a proof for your order, and you have not yet approved the proof for print, you may be able to cancel your order.  If you did not request a proof prior to printing, or if you have already approved your proof for print, it may not be possible to cancel your order.  Please call us as quickly as possible and we will check to see if your order has already been printed. (985) 626-1642 or 1-800-783-1642

Cancelled orders may be subject to an art fee if our designers already started working on your proof.  Graphic Centre Signs, LLC reserves the right to determine cancellations, returns and refunds on a case by case basis.

Installations vary weekly based on locations and workload. Please call the office at (985) 626-1642 or 1-800-783-1642 to inquire about installations.

We value our customers, big & small! We do not accept rush orders or accept payment to prioritize a rush order. That said, if you have a special need, we will make every attempt to help.

 

Before placing an order for which you have an urgent need, please call one of our customer service representatives at (985) 626-1642 or 1-800-783-1642 and let us see what we can do for you!

Short answer: maybe. It depends on many circumstances, including when your order is placed. If you are in a hurry to receive your order, please call one of our customer service representatives at (985) 626-1642 or 1-800-783-1642.

Our delivery fee is $5.00 per order. Requests to “piggyback” on another agent’s delivery fee to the same office will be denied.

We deliver to commercial real estate offices in the following areas:

 

Hammond/Baton Rouge/Denham Springs/Northshore/Southshore/Westbank/Mississippi

 

We do not deliver to agents’ homes or home offices. This allows us to continue to offer weekly delivery at a low price.

We typically deliver to the following areas on the following days:

 

Hammond/Baton Rouge area – Fridays

Mandeville/Covington, Slidell, New Orleans/Jefferson – Fridays

 

Deliveries are made to commercial office addresses ONLY. Delivery days are subject to change.

 

Please call us if you have any questions about delivery to your office (985) 626-1642 or 1-800-783-1642.

If you placed your order online, you received an email with a tracking number from UPS.

Shipping is calculated by UPS based on your order’s weight and dimensions, as well as your shipping preference. If you would like a quote from one of our customer service representatives, please call us at (985) 626-1642 or 1-800-783-1642.

If you placed your order online, please choose your shipping preference. We will notify you when your items ship.

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