Graphic Centre Frequently Asked Questions

Ordering

Can I cancel my order?

 

All orders are immediately sent to our production department upon submission.  If you requested a proof for your order, and you have not yet approved the proof for print, you may be able to cancel your order.  If you did not request a proof prior to printing, or if you have already approved your proof for print, it may not be possible to cancel your order.  Please call us as quickly as possible and we will check to see if your order has already been printed. (985) 626-1642

 

Cancelled orders may be subject to an art fee if our designers already started working on your proof.  Refunds and partial refunds will be issued via check. 

 

Graphic Centre Signs, LLC reserves the right to determine cancellations, returns and refunds on a case by case basis.  

 

When will my order be ready?

 

Stocked items, such as real estate sign riders, generic open house directional signs, stakes and hardware, can typically be picked up same-day.  Please call us to verify that we have your requested item in stock if you need it immediately (985) 626-1642.

 

For digital printing services, if you have placed a custom order in the past, and you wish to order the EXACT same product (reprints), your order can likely be ready for pick-up within one to two business days of placing a PAID order.   For screen printed products, depending on the amount of colors and layers for your design, allow one to three additional business days for drying time.

 

First time orders/digital prints are typically ready for pick-up one to two business days after we receive final proof approval. 

 

The timeline for “new” orders is as follows:  Our production team immediately receives your order once it is paid.  The amount of time it takes our designers to create your custom product varies due to many factors (by the very nature of custom design).  Typically, you should receive a proof within one to three business days of placing a PAID order.   Any orders placed on Fridays, or after 12:00pm Monday-Thursday, carry over to the next business day.

 

Due to the high variability of custom design services and order volume in any given week, Graphic Centre Signs, LLC does NOT guarantee same-week delivery or specific pick-up dates.  We value our customers, big & small!  We do not accept rush orders or accept payment to prioritize a rush order.  That said, if you have a special need, we will make every attempt to help.

 

Before placing an order for which you have an urgent need, please call one of our customer service representatives at (985) 626-1642, and see if we can help!

 

Graphic Centre Signs will notify you by email, phone or text when your order is complete and ready for pick-up.

 

Category: Ordering

Why do I have to pay for my custom order before seeing a proof?

 

In order to offer the highest quality products, at a low price, with a quick turnaround time, we require all custom orders to be paid in full at the time they are placed. This allows our designers to maximize their time working for YOU, our valued customer!

 

Category: Ordering

When will I receive a proof for my custom order?

 

The timeline for “new” orders is as follows:  Our production team immediately receives your order once it is paid.  The amount of time it takes our designers to create your custom product varies due to many factors (by the very nature of custom design).  Typically, you should receive a proof within one to three business days of placing a PAID order.   Any orders placed on Fridays, or after 12:00pm Monday-Thursday, carry over to the next business day.

 

PROOFS: Please check your proof for errors, including, but not limited to: misspellings, grammar, punctuation, omissions and compliance. Once you approve your proof, we immediately send the artwork to print and no changes can be made. By approving your proof, you have verified that spelling, phone numbers, logos, and all remaining content is correct. You are satisfied with layout, design and proportions. You understand that Graphic Centre Signs is not liable for errors in the final print, nor for charges incurred in re-printing.

 

FOR CUSTOM REAL ESTATE SIGNS:  It is the agent’s responsibility to ensure the correct signs are ordered and all proofs are in compliance with Brand and LREC requirements. Graphic Centre Signs is not liable for any fines, suit, claim or demand arising from signage that may violate local laws or brand identity standards. 

 

Category: Ordering

Can I change my order once it has been placed?

 

All orders are immediately sent to our production department upon submission.  If you requested a proof for your order, and you have not yet approved the proof for print, you may be able to change your order.  If you did not request a proof prior to printing, or if you have already approved your proof for print, it may not be possible to cancel your order.  Please call us as quickly as possible and we will check to see if your order has already been printed. (985) 626-1642

 

Category: Ordering

What if I don’t receive a confirmation email?

 

Please check your junk/spam/promotional folders for the confirmation. If you can’t find it, please call us at (985) 626-1642.

 

Category: Ordering

How do I know you received my order?

 

Once you place & pay for an online order, you will receive an order confirmation at the email address you provided at check-out.

 

Category: Ordering

What is your order process?

 

Our production team immediately receives your order once it is paid.  The amount of time it takes our designers to create your custom product varies due to many factors (by the very nature of custom design).  Typically, you should receive a proof within one to three business days of placing a PAID order.  Any orders placed on Fridays, or after 12:00pm Monday-Thursday, carry over to the next business day.

 

Once the proof is approved, it typically takes one to two business days before your order is ready for pick-up.  If we have already printed your order in the past, or if you submitted print-ready artwork, the process is faster.

 

Due to the high variability of custom design services and order volume in any given week, Graphic Centre Signs, LLC does NOT guarantee same-week delivery or specific pick-up dates.  We value our customers, big & small!  We do not accept rush orders or accept payment to prioritize a rush order.  That said, if you have a special need, we will make every attempt to help.

 

Before placing an order for which you have an urgent need, please call one of our customer service representatives at (985) 626-1642, and see if we can help!

 

Graphic Centre Signs will notify you by email, phone or text when your order is complete and ready for pick-up.

 

Category: Ordering

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