Graphic Centre Frequently Asked Questions

Ordering

All orders are immediately sent to our production department upon submission. If you requested a proof for your order, and you have not yet approved the proof for print, you may be able to cancel your order. If you did not request a proof prior to printing, or if you have already approved your proof for print, it may not be possible to cancel your order. Please call us as quickly as possible and we will check to see if your order has already been printed. (985) 626-1642 or 1-800-783-1642

 

Cancelled orders may be subject to an art fee if our designers already started working on your proof. Graphic Centre Signs reserves the right to determine cancellations, returns and refunds on a case by case basis.

Stocked items, such as real estate sign riders, generic open house directionals, stakes and hardware, can typically be picked up same-day. Please call us to verify that we have your requested item in stock if you need it in a rush (985) 626-1642 or 1-800-783-1642.

 

First time custom orders are typically ready for pick-up one to two days after we receive final proof approval. If you have placed a custom order in the past and you wish to order the EXACT same product, your order will be ready for pick-up within one to two days of placing the order.

 

Add one to three days for screen printed products to allow for drying time.

 

Graphic Centre Signs will notify you by email, phone or text when your order is complete and ready for pick-up.

Category: Ordering

In order to offer the highest quality products, at a low price, with a quick turnaround time, we require all custom orders to be paid in full at the time they are placed. This allows our designers to maximize their time working for YOU, our valued customer!

Category: Ordering

Our production team immediately receives your order once it is placed. The amount of time it takes our designers to create your custom product varies due to many factors (by the very nature of custom design). Typically, you should receive a proof within two to three business days of placing your order. Any orders placed on Fridays, or after 12:00pm Monday-Thursday, carry over to the next business day.

PROOFS: Please check your proof for errors, including, but not limited to: misspellings, grammar, punctuation, omissions and compliance. Once you approve your proof, we immediately send the artwork to print and no changes can be made. By approving your proof, you have verified that spelling, phone numbers, logos, and all remaining content is correct. You are satisfied with layout, design and proportions. You understand that Graphic Centre Signs is not liable for errors in the final print, nor for charges incurred in re-printing.

Category: Ordering

All orders are immediately sent to our production department upon submission. If you requested a proof for your order, and you have not yet approved the proof for print, you may be able to change your order. If you did not request a proof prior to printing, or if you have already approved your proof for print, it may not be possible to make any changes, edits or corrections to your order. Please call us as quickly as possible and we will check to see if your order has already been printed. (985) 626-1642 or 1-800-783-1642

Category: Ordering

Please check your junk/spam/promotional folders for the confirmation. If you can’t find it, please call us at (985) 626-1642 or 1-800-783-1642.

Category: Ordering

Once you place & pay for an online order, you will receive an order confirmation at the email address you provided at check-out.

Category: Ordering

Once you place a paid order, it is immediately processed and sent to our art department. If you requested a proof, you should receive it via email in two to three business days. Once the proof is approved, it typically takes one to two business days before your order is ready for pick-up. If we have already printed your order in the past, or if you submitted print-ready artwork, the process is faster.

(There are many variables that complicate a timeline from order submission to pick-up/delivery date. Some factors include: whether your submitted artwork is print-ready, if your order is digitally printed or screen printed, how many items your ordered, etc.)

PAYMENT: Payment is due when your order is placed. Proofs are sent upon request, after payment is received in full. Custom design services require a minimum, non-refundable deposit of $35.00, which will be applied to your order when placed. This includes an original proof as well as 3 design edits before design fees apply. Graphic Centre Signs retains the rights to all vector files created by our designers. Vector logo design and/or release fees will be quoted on an individual basis. If you submit artwork to us for print, you certify that you are legally authorized to do so and Graphic Centre Signs is not liable for any suit, claim or demand arising from your reproduction or use of this material.

Category: Ordering

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