Graphic Centre Frequently Asked Questions

Pick-Up, Delivery, Shipping & Cancellations

Can I cancel my order?

 

All orders are immediately sent to our production department upon submission.  If you requested a proof for your order, and you have not yet approved the proof for print, you may be able to cancel your order.  If you did not request a proof prior to printing, or if you have already approved your proof for print, it may not be possible to cancel your order.  Please call us as quickly as possible and we will check to see if your order has already been printed. (985) 626-1642

 

Cancelled orders may be subject to an art fee if our designers already started working on your proof.  Refunds and partial refunds will be issued via check. 

 

Graphic Centre Signs, LLC reserves the right to determine cancellations, returns and refunds on a case by case basis.  

 

What about large sign installations?

 

Installations vary weekly based on locations and workload. Please call the office at (985) 626-1642 to inquire about installations.

 

By placing a sign installation order with Graphic Centre Signs, LLC, you certify that you are legally authorized to install signs on a property, fence, building, or “other” by the property owner, and Graphic Centre Signs, LLC is not liable for any suit, claim or demand arising from said installation.

 

Can I rush my order?

We value our customers, big & small! We do not accept rush orders or accept payment to prioritize a rush order. That said, if you have a special need, we will make every attempt to help.

Before placing an order for which you have an urgent need, please call one of our customer service representatives at (985) 626-1642 and let us see what we can do for you!

Can I get my order sooner if I pick it up?

Short answer: maybe. It depends on many circumstances, including when your order is placed. If you are in a hurry to receive your order, please call one of our customer service representatives at (985) 626-1642.

How much is delivery?

We deliver to commercial real estate offices within our service area for a flat rate of $5.00 per order.*

*Requests to “piggyback” on another agent’s delivery fee to the same office will be denied.

Where do you deliver?

We deliver to commercial real estate offices in the following areas:

Hammond, Baton Rouge, Denham Springs, Northshore, Southshore, Westbank, & some areas in Mississippi

We do not deliver to agents’ homes or home offices. This allows us to continue to offer weekly delivery at a low price.

When will I receive my order via delivery?

 

We typically deliver to the following areas on the following days:

 

Hammond & Baton Rouge areas – Fridays  |  Northshore & Southshore areas – Fridays

 

Deliveries are made to commercial office addresses ONLY. Delivery days are subject to change.

 

Due to the high variability of custom design services and volume in any given week, Graphic Centre Signs, LLC does NOT guarantee same-week delivery or specific pick-up dates. 

Before placing an order for which you have an urgent need, please call one of our customer service representatives at (985) 626-1642, and see if we can help!

 

How can I track my shipped order?

If you placed your order online, you received an email with a tracking number from UPS.

 

How much is shipping?

 

Shipping is calculated by UPS based on your order’s weight and dimensions, as well as your shipping preference. If you would like an estimated quote from one of our customer service representatives, please call us at (985) 626-1642.

 

When will I receive my order via UPS?

 

If you placed your order online, please choose your shipping preference. We will notify you when your items ship.

 

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